Last updated: March 19, 2026

Refund Policy

1. No Refunds

WhenYouOpen maintains a strict no-refund policy.

All payments made to WhenYouOpen are final and non-refundable, including but not limited to:

• annual subscription purchases,
• subscription renewals,
• one-time add-on capsule purchases,
• feature-related charges,
• taxes, payment processing fees, or similar transaction amounts except where required by law.

2. Why Refunds Are Not Provided

WhenYouOpen is a digital service that may begin provisioning value immediately upon purchase. This may include:

• activation of account entitlements,
• reservation or allocation of storage,
• access to plan-based features,
• availability of premium upload types,
• scheduling and delivery infrastructure support,
• creation rights for included or add-on capsules.

Because the service involves digital access, provisioning, and capacity allocation from the time of purchase, we do not offer refunds for unused time, unused features, or change of mind.

3. Non-Refundable Situations

Refunds will not be issued for circumstances including:

• accidental purchase,
• failure to use the service,
• partial use of a subscription,
• unused remaining subscription period,
• change of mind,
• dissatisfaction after purchase where the service was made available as described,
• user error in selecting a plan,
• cancellation after renewal,
• account deletion after purchase,
• inability to use premium features after the user's own subscription lapse,
• loss of access caused by failure to maintain valid email, phone, or payment method,
• failure to export data during reminder or grace periods.

4. Add-On Capsules

One-time add-on capsule purchases are also final and non-refundable. Once purchased, these add-ons cannot be exchanged for subscription fees, transferred for cash value, or refunded because they were not used.

5. Subscription Expiry and Downgrade

If a paid subscription expires or is not renewed, this does not create a right to a refund for the expired subscription period or any previously paid amount.

Users are responsible for managing their subscriptions, renewals, and data before applicable downgrade, grace-period, export, or purge events.

6. Exceptions

Refunds may only be issued if:

• required by applicable law, or
• explicitly approved by WhenYouOpen in writing in a rare exceptional case.

Any such exception does not waive the general no-refund policy for other cases.

7. Chargebacks and Payment Disputes

If a user initiates a chargeback or payment dispute in contradiction to this policy, we reserve the right to:

• contest the dispute,
• submit applicable records to the payment processor,
• suspend or restrict the associated account,
• remove access to features while the dispute is pending,
• take further action where misuse or fraud is suspected.

8. Contact

If you have a billing concern, you may contact WhenYouOpen through the support or contact details provided on the website. Contacting support does not guarantee a refund and does not alter this policy unless we confirm an exception in writing.